There is no itemized list of products that are delivered to each location. The ability to print a receipt at each delivery location would ensure that the customer and delivery company agree on what is being dropped off and what is being returned.
Having the customer sign the route sheet is inefficient for providing proof of delivery at a later date. The ability to capture a recipients signature electronically saves time and ensures proof of delivery.
Some items are time sensitive. To find out the status of a delivery, the company must call their driver, ask them to stop their route and search for a specific package. When a customer service representative can see the status of a delivery in real time, it increases customer satisfaction and assists in route efficiency.
With multiple drivers and multiple routes per driver, route sheet paperwork and three-part form receipts are difficult and expensive to manage. A customer with a simple billing question can result in having to sort through thousands of pages of information. An automated system would lessen the manpower and space needed to manage the paperwork and reduce the material costs of forms and printing supplies.
With printed materials traveling into and out of multiple facilities and traveling all around town, maintaining customer confidentiality and complying with regulations is extremely challenging. A secure wireless system that captures delivery and customer information. Then it relays it back to a secure center at the home office would ensure privacy and eliminate the possibility of sensitive information from falling into the wrong hands.
A simple and inexpensive way to eliminate all of these delivery challenges is through the use of Auto Identification and Data Capture (AIDC) technology. In other words, barcodes, scanners, and mobile computers and printers. There are many different options depending on what you want to achieve. This easy-to-implement, entry-level, solution solves these challenges and at around $100 per driver per month, it won’t break the bank.
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