[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”130″][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_single_image image=”13812″ img_size=”full” qode_css_animation=””][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” row_negative_margin=”disable_negative_margin” side_padding=”3″ padding_top=”10″ padding_bottom=”10″ z_index=””][vc_column][vc_column_text css=”.vc_custom_1578947016964{margin-left: 20px !important;padding-left: 10px !important;}”]
Service Coordinator
[/vc_column_text][vc_separator css_animation=”fadeInDown” type=”normal”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” row_negative_margin=”disable_negative_margin” side_padding=”5″ padding_top=”2″ padding_bottom=”10″ z_index=””][vc_column width=”3/4″][vc_column_text]Who is AB&R?
Since 1980, AB&R® (American Barcode and RFID) has been a nationally-recognized integrator of proven solutions that drive efficiency and productivity in the supply chain. Those solutions include asset tracking, inventory management, workforce mobilization, radio frequency identification solutions, and the managed services to support them all.
AB&R Culture
We at AB&R work to together to ensure all company and personal goals are reached. Every employee is essential to AB&R’s success and future. AB&R’s core values include Accountability, Integrity, Empowerment, Communication and Fun.
Job Description
This energetic, problem solver has excellent communication and trouble shooting skills. This organized professional works well under pressure and is a team player. This open-minded person is a good listener, eager to learn and learns new skills quickly. Maintaining a professional appearance, this person is highly ethical and driven to exceed customer expectations.
Essential Duties and Responsibilities
Essential duties and responsibilities include the following:
- Provide an exceptional internal and external Customer Service experience
- Open work orders, and receive equipment for depot and vendor repair
- Record, respond, and escalate Technical Support Cases in ERP as well as email
- Keep accurate records of work orders, cases, projects and repair service in ERP, data entry, quoting, sales orders, record maintenance
- Will act as the key liaison for strategic customer process approval and order processing
- Requotes upon request, process orders and give ETA’s for Part Orders
- Manage Hot Spares deployment, tracking SWO’s and Hot Spares pool
- Customer phone support and basic troubleshooting
Additional Duties:
- Document and consistently improve service activities
- Document and train on the above processes to ensure that there is adequate support when team members are not available
- Other duties may be assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate degree from two-year College or University; or one to two years related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read, analyze, and interpret general maintenance manuals. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, profit margins, commissions, proportions, percentages, and area. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands
Ability to lift 50 pounds from floor level to bench level and or move them from our shipping receiving area to the service area and or from customer location to the service vehicle and back. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Company Achievements
Voted Top Company to Work for In AZ (5 Years in a Row!)
Email your cover letter and resume to hr@abr.com to be considered.
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Apply Now!
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Email your cover letter and resume to hr@abr.com to be considered.
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